Shipping Policy
At MyKidos UK, we are dedicated to ensuring the timely and reliable delivery of your orders. Please review our shipping policy for a clear understanding of our process.
Processing Time
Orders are typically processed within 1-2 days from Monday to Sunday, including weekends. However, please note that processing may be delayed on public holidays.
Shipping Time
After processing, the expected delivery time is 5-8 days from Monday to Sunday. Delivery times may vary based on the shipping location. We aim to get your order to you as quickly as possible, but please be aware that external factors such as carrier delays or remote locations may cause some variation.
Stock Availability & Separate Shipments
Orders may be shipped in separate packages due to factors such as item size, type, or warehouse location. Please be assured that all items are shipped; however, delivery times may vary.
Order Cancellations
To cancel an order, please contact us within 24 hours of placing it. Orders that have already been processed or shipped cannot be canceled.
Tracking Your Order
You can track your order by visiting the Track Order page or by contacting us directly at support@mykidos.co.uk. We'll be happy to assist you with real-time updates on your order's status.
Shipping Areas
Currently, we only ship within the United Kingdom and do not offer international shipping.
Tracking Shows Delivered But Not Received?
If tracking indicates that your order has been delivered but you have not received it, please follow these steps:
- Check with neighbors or household members to confirm if the package was received by mistake.
- Verify the shipping address you provided by reviewing your order confirmation email.
- Contact the carrier directly for more details and to request proof of delivery.
- If the issue remains unresolved, provide us with proof of non-delivery, and we will issue a refund for your order.
Need Assistance?
If you have any questions or need help with your order, please contact us at support@mykidos.co.uk or visit our Contact Us page. Our team is here to ensure a smooth shopping experience with MyKidos UK.